If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days from the date you received the item. The item must be in its original condition/packaging.

If you place an order and you are not satisfied with the product you receive, you can return it, however the customer is liable for the return shipping charges.

Please note we can only accept the return of opened items if there are faults in production and manufacturing and not for a change of mind.

Damaged, Defective or Incorrect Items.


Items returned because they are defective, damaged or incorrect, will be receive a full refund.

Please note, all refunds will be calculated as the original purchase price paid less the sum of the postage and packaging cost of the original shipping cost.

Refunds are normally processed within a weeks of the package being returned to Beauty Worx. We will notify you via e-mail of your refund once we have received and processed the returned item.

If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the items to you and pay reasonable shipping costs for returning the item to us.

We will check all items returned to us as damaged or defective. In the event we find no fault we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

All approved refunds will be done only through the Original Mode of Payment.

Customs & Import VAT

When ordering goods from for delivery outside of the UAE, please be aware your delivery may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance or taxes are the responsibility of the receiver; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from , you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Your privacy is important to us and we know you care about how your information is used and shared. We would like inform our international customers that cross-border deliveries are subject to documentation disclosing order contents. Please also be aware that your parcel may also be opened and inspection by customs authorities.